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How
To Mind-Read Your Customers and Colleagues:
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An Intensive
Leadership, Strategic Planning and Customer Service
Retreat
for Executives and Department Heads
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| "Dear Mr. Snyder:
I wanted you to know that the course that you
gave to our management and sales team was exceptional.
Your insights into developing relationships, and
the attitudes those relationships foster were
especially helpful because they reflect the kind
of culture that I think our organization will
aspire to. Today, I know our people are
more confident, are approaching their jobs with
more conviction, and are more highly motivated
as a result of your training. That's very
valuable and I would surely recommend your company
to any organization that is dedicated to improving
its business."
Lawrence J. Kovarovic, SVP (Retired)
Reed Exhibition Companies
Norwalk, Connecticut
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Looking for executive level strategic planning and training
programs that actually work?
If so, you're on track with today's leading thinkers.
These days, most executives are calling for strategists
who also have an excellent foundation in training.
They want visionary planning coupled with nuts-and-bolts
training on communication, management and leadership tools
that companies can use in all departments to actually
implement new strategies.
Service Is the Ultimate Strategy
Although every company is different in its makeup, potential,
workforce and aspirations, one umbrella theme applies
equally to all companies--it is the one principle dynamic
that is shaping business success as we know it:
The principle is that a service mentality (putting other
people first) has to be vastly superior to a sales-at-all-costs
mentality (putting yourself first) if companies are to
meaningfully develop sales training, strategic planning
and leadership development programs that work.
Beyond that axiom, however, the subject gets complex,
although company interests in this training area can be
broken down into 3 clear components--strategic planning,
leadership and customer service/sales training.
Our approach involves integrating the functions of sales,
marketing and customer service within every department
and throughout the organization.
Using a methodical research process specific to your
company we will find out the following:
| 1. |
What does your company do best? |
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What do your people do best? |
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What new skills do your people need
to learn in order to make the most of what you are
best at? |
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What management methods are you using
that help your people be the best that they can
be? |
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What barriers stand in the way of
your people as they pursue your company's best achievements? |
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How can you help your managers break
down these barriers? |
| 7. |
How can you teach your people how
to lead and promote leadership effectively? |
The answers to these questions always involve research
and training implementation based around that research--and
that's what we do.
But some principles apply to all companies, and those
principles often involve what we call the principles of
legitimate leadership.
Go the link below to read our list of the "Seven Traits
of Legitimate Leadership" from David's new book in progress,
titled How To Stay Competitive Without Losing Your Soul.
Companies in New York and other cities have already posted
this list on message boards in the hope that management
will read it and be inspired to act accordingly.
You may feel free to print the list and post it yourself
if you would like.
The Seven
Traits of Legitimate Leaders
If you would like a consultation regarding your own leadership
needs, please contact us at 919.510.5443.
Or email us at dsnyder@mindread.net
Advisors
