How To Mind-Read Your Customers and Colleagues:

An Intensive Leadership, Strategic Planning and Customer Service Retreat
for Executives and Department Heads

 
 
"Dear Mr. Snyder:

I wanted you to know that the course that you gave to our management and sales team was exceptional.  Your insights into developing relationships, and the attitudes those relationships foster were especially helpful because they reflect the kind of culture that I think our organization will aspire to.  Today, I know our people are more confident, are approaching their jobs with more conviction, and are more highly motivated as a result of your training.  That's very valuable and I would surely recommend your company to any organization that is dedicated to improving its business."

				Lawrence J. Kovarovic, SVP (Retired)
 				Reed Exhibition Companies
				Norwalk, Connecticut

 

Looking for executive level strategic planning and training programs that actually work?

If so, you're on track with today's leading thinkers.

These days, most executives are calling for strategists who also have an excellent foundation in training.  They want visionary planning coupled with nuts-and-bolts training on communication, management and leadership tools that companies can use in all departments to actually implement new strategies.

Service Is the Ultimate Strategy

Although every company is different in its makeup, potential, workforce and aspirations, one umbrella theme applies equally to all companies--it is the one principle dynamic that is shaping business success as we know it:

The principle is that a service mentality (putting other people first) has to be vastly superior to a sales-at-all-costs mentality (putting yourself first) if companies are to meaningfully develop sales training, strategic planning and leadership development programs that work.

Beyond that axiom, however, the subject gets complex, although company interests in this training area can be broken down into 3 clear components--strategic planning, leadership and customer service/sales training.

Our approach involves integrating the functions of sales, marketing and customer service within every department and throughout the organization.

Using a methodical research process specific to your company we will find out the following:

1.  What does your company do best?
2. What do your people do best?
3. What new skills do your people need to learn in order to make the most of what you are best at?
4. What management methods are you using that help your people be the best that they can be?
5. What barriers stand in the way of your people as they pursue your company's best achievements?
6. How can you help your managers break down these barriers?
7. How can you teach your people how to lead and promote leadership effectively?

   

The answers to these questions always involve research and training implementation based around that research--and that's what we do.

But some principles apply to all companies, and those principles often involve what we call the principles of legitimate leadership.

Go the link below to read our list of the "Seven Traits of Legitimate Leadership" from David's new book in progress, titled How To Stay Competitive Without Losing Your Soul.

Companies in New York and other cities have already posted this list on message boards in the hope that management will read it and be inspired to act accordingly.

You may feel free to print the list and post it yourself if you would like.


The Seven Traits of Legitimate Leaders


If you would like a consultation regarding your own leadership needs, please contact us at 252.747.1339.

Or email us at dsnyder@mindread.net